MIS' Roger Curtis is hands on in every way possible Speedway president answers fan calls at track's main switchboard for an afternoon BROOKLYN, Mich. (Sept. 24, 2010) -- Michigan International Speedway's Roger Curtis has always been a...
MIS' Roger Curtis is hands on in every way possible
Speedway president answers fan calls at track's main switchboard for an afternoon
BROOKLYN, Mich. (Sept. 24, 2010) -- Michigan International Speedway's Roger Curtis has always been a hands-on president since his arrival at the Irish Hills track in 2006.
During a NASCAR Sprint Cup Series race weekend, fans can see Curtis anywhere and everywhere around the speedway property. Whether it's riding guest trams following the race, sitting in the grandstands with fans during an event, picking up trash around the property, cleaning a toilet or offering a handshake to anyone that wants one, Curtis is always excited to meet and greet race fans.
Even though race season is over at MIS in 2010, Friday was no different for Curtis.
Curtis spent an afternoon working the speedway's main switchboard Friday, a job typically reserved for receptionist Sandy Moore. With Moore away on vacation, Curtis filled in, fielding a variety of calls from fans, customers and partners.
"It was a great experience," Curtis said. "I may have inadvertently hung up on a few people, but I thought it was a good first effort. I really enjoy talking with fans and hearing their comments and concerns, but this was a great opportunity to field calls that Sandy handles every day here in the office. All of our staff here takes great pride in making sure our fans receive a memorable experience from the moment they call to order tickets or ask questions, to the moment they leave following a race."
Curtis is no stranger to working the phones -- or e-mail. He fields questions, comments and concerns all season long from race fans on a variety of topics. His firstname.lastname@example.org e-mail is the best way to reach him and he personally answers each and every one whether positive or negative.
"My e-mail account really helps me understand what fans are experiencing on a race weekend and what they enjoy or would like to see changed to make it a better for them," Curtis said. "It does take me some time to answer each one because there are so many, but I do eventually get to all of them. We want fans to feel like they're important and their opinions are important."
As a race fan from Terra Haute, Ind., Curtis attended many races at MIS long before he was the track president. It's his passion for the sport, like many other fans, that makes him unique among his peers. And above it all, Curtis realizes that as head honcho of MIS, "The buck stops here."
"I grew up as a race fan and still am today," he said. "I only want the best for our fans and want them to receive the best possible experience imaginable when they are here."
Nestled in the lush Irish Hills of Southeastern Michigan, Michigan International Speedway is the Great Escape, a venerable NASCAR national park where fans can get away and enjoy the very best in racing and camaraderie. It's the love of racing and the thrill of a great time for race fans and drivers alike.
The best, guaranteed lowest prices in 2011 will go to renewal customers and new customers who make a $30 goodwill deposit. Renewals are under way for 2010 ticket holders. New customers can log onto www.MISpeedway.com or call 800-354-1010 to leave a deposit. That deposit ensures race fans get the best pricing for 2011.