DIS names Jay Gritton Manager of Guest Services
DAYTONA BEACH, Fla., (June 5, 2003) -- Daytona International Speedway continues to build on its Fans FIrst! initiative by naming Jay Gritton as Manager of Guest Services. In his new role, Gritton will report to Dean Kurtz, who serves as Chief Guest Services Officer of the Speedway and International Speedway Corporation.
Gritton joined Daytona International Speedway in 2000, working in Sales and Marketing Partnerships and then most recently in Ticket Operations.
Gritton's new role includes management of the Speedway's front door areas where a guest's first impressions occur, including the gates, guest information centers, disabled guest assistance carts and usher programs.
Gritton will also be supporting Kurtz in the Fans First! initiatives focusing on expanded training of event staff and volunteers, plus participating in the Speedway's fan feedback forums.
"Jay has been an intricate part of the success at the 'World Center of Racing,' " Kurtz said. "His new role will further enhance our guests' memorable experiences as they visit Daytona International Speedway. This is just another step as we continue to build on our Fans First! initiative."
Fans First! strives to have each employee and volunteer place the Fan first during each contact, plus listening to and learning from their experiences and then using that information to enhance each future visit.